Privacy Policy

Last updated: June 2025

Dorélle ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

• Personal information: name, email address, phone number, shipping and billing address.
• Payment information: processed securely by our payment providers. We do not store card details.
• Usage data: pages visited, products viewed, device and browser information, IP address.
• Marketing preferences: email and SMS opt-in status.

2. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations, shipping updates, and customer service communications.
• To send marketing emails and SMS if you have opted in.
• To improve our website and product offering.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

• Payment processors (e.g. Stripe, PayPal)
• Shipping and fulfilment partners
• Email and SMS marketing platforms (e.g. Klaviyo)
• Analytics tools (e.g. Google Analytics)

4. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for marketing at any time.
• Lodge a complaint with your local supervisory authority.

5. Cookies

We use cookies to improve your browsing experience and for analytics. You can manage your cookie preferences in your browser settings.

6. Contact Us

For any privacy-related requests, please email us at privacy@dorelle.com.